Hot Tub Testimonials

Dear Sir,

I would like to take this opportunity to pass on my appreciation and thanks for the help my wife and I received in the purchase of our Spa.

We visited the London, Mill Hill, showroom in late November 2004 and met Lewis. He was most friendly, professional and knowledgeable and certainly made both my wife and I feel at ease in selecting our first Spa. Lewis took us through the whole range, explaining the differences and particular features that would be more relevant to us. I'm sure that there had been ample opportunity to direct us towards the more expensive models, but they simply had features that we will not require and Lewis was honest in his views, steering us towards a much better match for us. He was an excellent "first contact" and is an asset to the company!

Delivery of our Spa too place in December 2004 and the two gentlemen (Kevin and a.n.other) continued in the same manner as had Lewis; again they were friendly and professional and made the whole job look extremely easy. Nothing was too much bother and they left me feeling that everything was in order and that the rather complex array of chemical treatments etc. was manageable.

The Spa is going well and is used most days; it's truly been life changing, providing a stress reliever and informal social rendezvous centre.

Yours sincerely

Steve G

Dear Stephen,

We have just taken delivery of a new spa from Aegean and I would like to inform you that the installers and service we have had from your Company has been first class. Kevin and Alan arrived at our home promptly and installed our spa in a very professional and efficient manner. The instructions we received from them were clear and concise, and when the installation was complete my wife and I felt that the team had done an excellent job.

Customers today expect a great deal from suppliers of all goods and can be very quick to criticise so I am sure that a "pat on the back" and a "thankyou" letter go a long way in customer relationships. Could you please pass on our thanks to Kevin and Alan and indeed to Lewis and the Team in Hale Lane ?Some customers do appreciate good manners and politeness and are only too pleased to pass on gratitude when it is due.

Yours faithfully

Andrew G

Dear Stephen,

Just a quick email to say thakyou to Lewis a member of your sales team who helped my wife and I in purchasing a spa from yourselves over the weekend from your London branch.

We spent a couple of hours in your showroom trying different spas and talking to Lewis about all the options avaliable and we felt he was extremely helpful and professional and a credit to your company.

Working in the service industry i know that people are sometimes too quick to critise poor service and slow to compliment good service and Iwish Lewis all the best in the future.

With thank's

Andrew

Just to say a big thank you to Dave and Tom who installed our spa on Friday 27th August. They arrived earlier than advised and as my husband was not around to help they did not grumble, were extremely helpful and nothing was too much trouble, even though it was raining.

Guys

Just a big thanks for the seamless transaction and installation of my tub.

The guys who installed it were brilliant, nothing was too much bother. The tub heated up within about 8 hours so could actually jump straight in last night.

I certainly will be recommending you in the future.

Thanks

Caroline

Hello David,

I would like to take this opportunity to thank the guy's (Paul & Matt) that delivered the Hot Tub. The service my partner and I got was 1st class and the guy's were more than happy to accommodate the situation to get the Hot Tub in place, at one point I was not sure it would be possible to get it in.

Paul & Matt worked like troopers to install the Hot Tub and I will say without any bull they restored a lot of faith I had lost with the British "customer service" especially ordering thing via the net.

Thanks to you and your team for all the help on making the purchase a pleasure.

Rgds

Iain & Andrew